FAQs

Standard shipping takes 2-13 business days within Australia, 9-28 business days for international order.

Express domestic shipping (2–3 business days) is available at checkout.

Yes — free standard shipping on all orders over $100.

Orders can be modified or cancelled within 1 hour of purchase. After that, we’re unable to make changes as orders are processed quickly. Contact us right away and we’ll do our best.

We happily ship worldwide. International delivery usually takes 9–28 business days, depending on your location. You'll receive tracking information once your order has been dispatched.

Yes. Every order includes one complimentary gift box. If you require additional gift boxes, please contact us before placing your order and we'll be happy to assist.

Yes. We welcome custom and personalized jewellery ideas. If you have a custom design or personalization idea, please contact us and we'll discuss the possibilities with you.

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition.

Please contact us at anniejstudio@gmail.com with your order number and reason for return. We will provide the return address and instructions.

Yes. Start an exchange through the returns portal and select the item you’d like instead.

Please note that exchange shipping is not free. Customers are responsible for both return postage and the shipping cost of the exchanged item.

Refunds are processed within 5 business days of receiving your return. You’ll receive a confirmation email once it’s been issued.

We use a selection of quality materials including 18K Gold Plated, 14K Gold Filled, 18K Gold Vermeil, 925 Sterling Silver, freshwater pearls, and high-quality imitation pearls in selected vintage-inspired designs.

Most of our earrings feature 925 sterling silver or 14K gold filled posts, making them suitable for many people with sensitive ears.

Many of our designs feature genuine freshwater pearls. We also use high-quality imitation pearls in selected vintage-inspired styles to achieve specific design aesthetics.

To keep your jewellery looking its best, avoid contact with water, perfumes, lotions, and other chemicals. Store your pieces in a dry place and remove them before swimming, showering, or exercising.